Condizioni Generali di uso e di vendita

  1. Contract’s Improvement


The presentation of the products on the Redesign online store does not constitute an offer to the public, but only a non-binding invitation to buy products.

By sending the order, the user formulates a binding offer to conclude a contract of sale with Cristoforo Società Cooperativa Sociale ONLUS (hereinafter also, breviter, “Cristoforo”), owner of the brand Redesign.

The offer is deemed to be accepted when the products are sent to the address indicated in the order, while the automatically generated order confirmation email, does not constitute acceptance of the offer, but merely documents that the order has been received.

Cristoforo reserves the right to decide, at its own discretion, whether to accept or not an order and commits to give timely communication if it does not execute an order, or if the ordered products were unavailable.

The products on sale at the Ridesign online store are only available to final consumers and in this regard with the acceptance of these general terms and conditions the final customer guarantees and declares expressly to be an adult.

The products are sold with the characteristics and conditions indicated in the online store Ridesign when the purchase order is sent.

The inclusion of any product or service on the site at a particular time does not imply or warrant that such products or services will be available at any time.


  1. Shipping

Prices published on the site are inclusive of VAT in force, but excluding shipping charges.

The cost for each delivery method is clearly indicated during the completion of the order. In all cases, the shipment is free if the order value exceeds €129.00 and the delivery address is in Italy. Similarly, shipping charges will not be counted if the buyer withdraws the products purchased directly from the head office of Cristoforo in Via Lisbona no. 23, Pontassieve (FI).

If Christopher was unable to deliver the order in its entirety and more than one expedition would be needed, no additional shipping charge will be charged to the customer. Prices may vary between store, catalog and website.

Normally ordered products start in 5 business days after the order date, unless there is a need to check the identity or credit data provided by the buyer. Such timing, however, is to be considered as indicative and non-binding.

Products purchased in the Ridesign online store are shipped throughout Italy and across Europe.


  1. Withdrawal from the order

Customer may cancel or return the order from the date of issue and up to 30 days after receipt of the ordered products. If the customer who declines has already been charged the amount of products purchased, he will receive a refund including the standard shipping costs, excluding the return expenses of the items incurred by Cristoforo. If the customer decides to keep some products by partially canceling the order, the shipping costs will not be refunded.

If the customer wishes to cancel or return the order, he must send a written notice by mail, using the prepaid return form, attached to the parcel and return the goods as indicated in the next article, within a 30-day period. Cristoforo will refund the amount paid by using the same method used by the customer for payment, as soon as possible, and at the latest within 30 days of receipt of the cancellation request, provided Cristoforo has received the items. A different payment method may be used for a refund, provided that the customer agrees to such change; In any case, this will not incur additional costs.

If the item received is defective, please notify it immediately to Cristoforo and return the item as provided in the following article. For each item considered defective, Cristoforo will provide a full refund.


  1. Returns

Cristoforo guarantees the refund of all the products returned according to the art. 3, provided that the products are returned under the same conditions as they were when they were received by the customer. In particular, the products must not have been damaged, dirty, washed and altered and must be intact in all their parts.

All shipping parcels contain a pre-printed return form available to the customer if he decides to return one or more items.


  1. Prices and Payment methods

The prices indicated on the site are applied when the order is made.

Products can be paid, in advance of shipping, using one of the following payment methods:

– Bank transfer;

– PayPal;

– Payment by credit or debit card associated with the PayPal circuit,

Cristoforo reserves the right to exclude certain payment methods, including the outcome of the verification of the data regarding the identity and financial reliability provided by the customer.

The customer will receive the invoice with the shipment.

Cristoforo reserves the right to charge the customer for late payment in case his payment is delayed. In case of delays in payment, the customer will refund to Cristoforo, all costs, expenses and disbursements that may be incurred to obtain the payment, including all incidental costs related to credit recovery agencies or anyone who have to be charged to obtain the payment, and all the costs of the proceedings.

All the expenses necessary to connect to the Ridesign online store, including any telephone charges and data transmission, are the exclusive charge of the customer.

The products remain property of Cristoforo until they have been fully paid.


  1. Limitation of liability

Cristoforo assumes no responsibility in the event that it fails to execute the order in the time prescribed for disservices, due to accidental or force majeure. Cristoforo shall not be liable to the customer, unless the case of wilful intent or gross negligence, for disservices or malfunctions related to the use of the website, independent of its own will and of its collaborators and/or sub-suppliers, which are beyond the reasonable predictability and to which it can not be overcome with no caution beyond those of ordinary diligence. In any event, any customer’s right to damages or compensation, as well as any contractual or non-contractual liability for direct or indirect damages to persons and/or property, arising out of the acceptance, even partial, of an order by Cristoforo is excluded.


  1. Protection of confidentiality and personal data

Cristoforo protects its costumers’ privacy and ensures that the processing of the data is carried out in accordance with the provisions of the privacy laws of Legislative Decree no. 196. The client is informed of the ways in which his/her personal data can be managed, which he/she can read more by taking a look at the section on the site specifically dedicated to this purpose.

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